Deleting your account

You can delete your Brokers Connect account at any time, on the website or in the app, without writing to anyone. This page explains how, the two cases in which deletion goes through our team, and what is deleted and what is kept.

On the website

1. Sign in, and open Account settings from your account menu.
2. Scroll to Delete account, type the word asked for to confirm, and press Delete my account permanently.

The account is deleted at once, and you are signed out.

If you created an account but never finished setting it up, the page that asks for your details has Delete this account at the bottom.

In the app

1. Open the Account tab, then Delete account.
2. Type the word asked for to confirm and press the delete button. If you sign in with Apple, the app asks you to confirm with Apple once more, and we then ask Apple to remove the link between your Apple account and the app.

If you created an account but never finished setting it up, the screen that asks for your details has Delete this account under signing out.

If you own a company

A company owner's account is not deleted from the settings directly, because deleting it would delete the company, all its listings, and the applications other people sent to it. Press Ask us to delete it on the same screen and you will see a reference number for your request. We contact you by email within 7 days to agree what happens to the company, and your account is deleted within 30 days.

Members of a company's team who are not its owner delete their accounts themselves, like any user.

If your account is suspended

A suspended account cannot be deleted from the settings while the suspension stands, so that deletion cannot be used to remove what is being looked into. You can appeal the decision from your account, or write to us, and we close the account once the review is over.

If you cannot sign in

First try Forgot your password on the sign-in page. If that does not work, write to info@topsuite.net from the email address the account uses, saying you want it deleted. We check that the request comes from you, then delete the account within 30 days and let you know.

What is deleted

• Your account, your sign-in details, your profile and your photo.
• Your consultant directory profile, every section of it, and your CV.
• The applications you sent, the CVs attached to them, and companies' notes on them.
• Your saved jobs and searches, the companies you follow, your notifications, your preferences and your registered notification devices.
• The record of your agreement to the terms, and the records of companies opening your profile and asking for your contact details.

Your files — CVs and your photo — are removed from storage at once, and anything that could not be removed at that moment is removed automatically within days.

What is kept, and why

• The do-not-email list: if your address permanently refused our emails or reported them as spam, it stays on this list so we never email it again.
• Delivery reports from our email provider: your address and whether each email was delivered, for at most ninety days from sending.
• The security event log: in salted-hash form that cannot be turned back into the original, for at most a year.
• Our team's decisions and notes: what our team decided about your account, profile or listings, when, and the name the decision was about — because it is our record of how the platform has been run.
• Reports about you: each report keeps a copy of what was reported at the time, such as your name and your profile's headline, because it is the report's evidence.
• What you sent us: reports, appeals and support messages, no longer linked to your account, so we can follow them up.

Anything a company took off the platform — a CV it downloaded, for example — is its responsibility under the Terms of use, which require it to delete it once it no longer needs it.

Before you delete

Deletion is permanent and cannot be undone. If you want a copy of your data, download it first from Account settings → A copy of your data.

Contact

For any question about deleting your account: info@topsuite.net. The Privacy policy explains everything we keep and why.